Question 1

Who is OPA and why did I receive a bill?

Accepted Answer

OPA is an anatomic and clinical laboratory provider used by your Physician for laboratory testing and results. You have received a separate bill for the services performed by our lab, ordered by your physician.

Question 2

What is Anatomic and Clinical pathology?

Accepted Answer

Anatomic and clinical pathology services involve examining tissues, cells, and bodily fluids to help provide diagnoses:
Anatomic pathology focuses on studying tissues or cells under a microscope (like a biopsy).
Clinical pathology tests blood, urine, or other body fluids to identify health conditions.
These services provide essential information for your doctor to understand and treat your health concerns.

Question 3

How can I make a payment?

Accepted Answer

Payments can be made online via credit card through our payment portal, over the phone using a credit card, or by check through the mail. We accept Visa, MasterCard, and Discover.

Question 4

I need to update my insurance/demographic information and/or I have a question about my bill.

Accepted Answer

For updates to your insurance or demographic information, or if you have any questions about your bill, please contact our billing office. We are available Monday through Friday, from 8 AM to 3 PM. Simply follow the prompts for billing inquiries when you call.

Question 5

Was my claim submitted to my insurance?

Accepted Answer

We bill the insurance information provided by the hospital. If the insurance cannot identify the patient or if we do not receive insurance details, a letter and/or statement will be sent to the patient to request the correct information.

Question 6

Do you accept my insurance?

Accepted Answer

This information can be found on our participating insurances page. You can navigate to this page by clicking the link below.

Question 7

What if I do not have insurance?

Accepted Answer

For uninsured patients, please contact the billing office to discuss available payment options.

Question 8

What is your collection policy?

Accepted Answer

After several attempts to collect an outstanding balance, if no payment has been received for the services provided, a collection agency may be employed to resolve the debt.

Question 9

What is a deductible?

Accepted Answer

A deductible is the amount you must pay out-of-pocket for healthcare services before your insurance starts covering the costs. For example, if your deductible is $500, you’ll need to pay that amount for medical services before your insurance begins to pay its share.

Question 10

What is co-insurance?

Accepted Answer

Co-insurance is the percentage of your medical bill you pay, after your insurance covers part of it. For example, if your insurance pays 80%, you would pay the remaining 20%.

Question 11

What is a copay?

Accepted Answer

A copay (or copayment) is a fixed amount you pay out-of-pocket for a healthcare service, usually at the time of your visit. For example, if your insurance plan has a $30 copay for a specialist visit, you would pay $30 at the time of your appointment, and your insurance would cover the rest of the cost.

Question 12

Do you provide medical results to the patient?

Accepted Answer

No, the billing office may be contacted for questions regarding your bill, however, medical results should be obtained from your physician.

Understanding My Bill

Frequently asked questions